Refund Policy
Return & Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return/refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To initiate a return, you can contact us at _______ with order number, reason, and photos. Condition: Unused, undamaged, original tags/labels.
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
A refund processing fee of ₹199 will be charged on all approved returns/refunds.
You can always contact us for any return question at _______
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Cancellation Policy:
If you need to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will cancel your order and issue a refund to the original payment method. If your order has already been shipped, you will need to initiate a return once the item is received.
We want you to be completely satisfied with your purchase, and that's why we require a valid reason for all returns and exchanges. We understand that sometimes an item may not meet your expectations, but we want to ensure that we can learn from this experience and continue to improve our products and services.
Please note that due to the nature of our products, there may be slight variations in color, texture, and pattern. These variations are a natural part of the plant-based leather manufacturing process and do not constitute a defect.
If you have any questions or concerns about our returns, exchanges, or cancellation policy, please contact us at support@almanewyork.com and we will be happy to assist you. Thank you for choosing Alma Newyork!
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days, after deducting a ₹199 refund processing fee. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at _______